Privacy Policy

1. Compliance with Third-Party Platform Policies

Reel-Flame integrates with the following platforms and adheres to their respective privacy and data policies:

• Meta (Facebook/Instagram): Compliant with Meta's Platform Terms and Data Policy.
• TikTok: Compliant with TikTok's API Terms.
• YouTube: Compliant with YouTube API Services Terms and Google Privacy Policy.
• LinkedIn: Compliant with LinkedIn API Terms.
• Shopify/Etsy/eBay: Compliant with their respective API Terms and data policies.

When you connect your accounts from these platforms, we only access data necessary to provide our services and comply with their restrictions on data use, storage, and sharing.

2. Information We Collect

We collect the following data, depending on your interactions:

• Account Information: When you connect third-party accounts (e.g., Meta, TikTok), we collect basic profile details (e.g., name, email, account ID) and permissions granted (e.g., access to posts, analytics).
• E-Commerce Data: For Shopify/Etsy/eBay integrations, we collect product listings, order details, and store analytics (as permitted by these platforms).
• Usage Data: IP address, browser type, device information, and interaction metrics.
• Cookies/Tracking: We use cookies (with your consent) for functionality and analytics.

3. How We Use Your Information

Data is used to:

• Provide and optimize our services (e.g., cross-platform analytics).
• Communicate with you (e.g., updates, support).
• Improve user experience and develop new features.
• Comply with legal obligations and prevent fraud.

Note: We do not sell your data. Aggregated/anonymized data may be used for trend analysis.

4. Legal Basis for Processing (GDPR)

If you are in the EU/UK, we process your data based on:

• Contractual necessity: To deliver our services.
• Consent: For cookies or optional data sharing (you may withdraw consent anytime).
• Legitimate interests: For security, fraud prevention, and service improvement.

5. Data Sharing and Disclosure

We share data only as necessary:

• Service Providers: With trusted vendors (e.g., hosting, analytics) under strict confidentiality agreements.
• Third-Party Platforms: As required to operate integrations (e.g., Meta's API requirements).
• Legal Compliance: If required by law or to protect our rights.
• Business Transfers: In case of merger/acquisition (with notice).

6. Data Retention

We retain data only as long as needed:

• Account data: Until you disconnect the integration or delete your account.
• Usage data: Up to 24 months (unless longer retention is legally required).

You may request deletion per Section 8.

7. Security

We implement industry-standard measures (e.g., encryption, access controls) to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data.
• Restrict or object to processing.
• Data portability (for EU users).
• Withdraw consent (for cookies/optional features).
• Lodge a complaint with a supervisory authority (EU).

To exercise these rights, contact us at support@reel-flame.com.

9. Cookies

We use cookies for essential functionality (e.g., login) and analytics (with consent). You can manage preferences via your browser settings or our cookie banner.

10. CCPA Notice (California Users)

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal data is collected.
• Request deletion of personal data.
• Opt out of "sales" (we do not sell data).

To submit a CCPA request, email support@reel-flame.com.

11. Children's Privacy

Our services are not intended for users under 13 (or 16 in the EU). We do not knowingly collect data from children. If you believe a child has provided data, contact us immediately.

12. Changes to This Policy

We may update this policy periodically. The "Last Updated" date at the top will reflect changes. Continued use of our services after updates constitutes acceptance.

13. Contact Us

For questions or requests regarding this policy, contact: